At CAPTUREHUB FOR PHOTOGRAPHY SERVICES CO. L.L.C, we strive to ensure complete satisfaction with every purchase made from https://capture.ae. If for any reason you are not fully satisfied, we offer a fair and transparent return and exchange process, outlined below.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges for:

  • Defective products
  • Non-defective products (change of mind or incorrect purchase)

To qualify:

  • Items must be in new, unused condition.
  • Products must be returned within 14 days from the delivery date.
  • All original packaging, accessories, and documentation must be included.

2. How to Initiate a Return or Exchange

All returns are processed by mail.

  1. Securely pack the item using its original packaging.
  2. Attach the prepaid return label included in your package.
  3. Drop the parcel at the designated courier service as mentioned on the label.

If you need assistance, you may contact us at info@capture.ae or +971506253221 during business hours.

3. Return Shipping Fees

  • Return label: Included in your package
  • Return shipping cost: Free
  • Restocking fees: None

There are no hidden charges associated with returns or exchanges.

4. Exchanges

If you wish to exchange a product for a different model or replacement:

  • Follow the same return procedure.
  • Once the returned item is received and inspected, we will dispatch the replacement product.

5. Refunds

  • Refunds will be issued within 7 days after we receive and verify the returned product.
  • Refunds will be processed through the original method of payment.
  • You will be notified by email once your refund has been completed.

6. Return Address

All returns and exchanges must be sent to:

Pinnacle Building, Office 612
Shaikh Zayed Road, P.O.Box: 944494
Al Barsha 1, Dubai, UAE

Contact Us: